Delivery & Returns

The Presentation Of Your Order

Presentation is very important to us at Nikki’s Original Totes and all our products are wrapped in tissue paper and carefully packaged. A care leaflet is also included with every bag purchased, helping you to prolong the life of your bag by following the concise guide.



Once you have placed your order:

Each bag or accessory is then cut out by hand and sewn together by myself in order of receipt.
There is no stock just sitting in a stock room, I sometimes wish there was!
All orders will take between 7 – 10 working days.
I will strive to get the order out to you as quickly as possible, but please accept certain circumstances will mean I need the full time quota.
If paying by Stripe or PayPal, you will automatically receive an email informing you of receipt of order.
Once your order has been competed by myself, a dispatch email will be sent.

At Nikki’s Original Totes we make every effort to ensure your purchase gets to you quickly, safely and in the most effective way possible.

United Kingdom

All products are shipped via Tracked 48 with your email or mobile telephone number being used to give updates.    Each bag is sent in the most reasonable way to try and prevent undue creasing.

Postage rates are based on the total weight and size of your order in line with Royal Mail prices.
Packaging is also included in the price shown.


Europe & Rest of the World

Products will be dispatched to you within 7 – 10 working days.

Deliveries to Europe take approx 10-14 working days after dispatch.

Globally deliveries will take from 14-18 working days after dispatch.
(This is for guidance only)
My products are now only sent out via Tracked or Tracked & Signed (depending on receiving Country) Air Mail.
This way it avoids any disappointment for my customers, and gives us both peace of mind.
Please note : Any overseas delivery may be subject to local import duties and taxes, and possibly be affected by Customs and Excise delays. Nikki’s Original Totes cannot be held liable for any local import duties and taxes imposed.

Any products out of stock

In the event that an item is temporarily out of stock, or no longer available, I will inform you of the expected arrival date and dispatch it as soon as it arrives, or offer a complete refund.



I constantly strive to ensure that the products we supply are of the highest possible quality. However, if for any reason you are not entirely satisfied with the product, I will be happy to exchange or refund items that are returned in an unused and saleable condition within 28 days.  A refund or exchange will not be issued for items which fail to meet these standards.
All returns must be sent back by Royal Mail Signed For, to ensure that we receive them.

We cannot be held responsible for items that go missing in the post.
Please note, we cannot refund shipping and or delivery charges whether they are within the UK or abroad. All International customers must be aware that all duties and sales taxes cannot be refunded. All items purchased on the Nikki’s Original Totes website must be returned to our head office at the responsibility of the sender.


If you wish to cancel your order you can notify us by email at, before we have dispatched your goods.



If you change your mind about a purchase, please return the unused goods to us within 28 days, and we will offer you an exchange or refund. This does not affect your statutory rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or mis-described.

The costs of returning goods will be the responsibility of the purchaser.



In the event of an exchange, items are subject to product availability and the customer will incur any shipping costs for returning items to be exchanged. We can only exchange an item for a different size, style and colour subject to our stock availability. All exchange enquiries can be made by contacting Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.



Nikki’s Original Totes are happy to both exchange and refund items if you are not satisfied with your order within 28 days of delivery (consistent with current distant selling laws).
Important information

  • All items must be returned via Royal Mail signed for. Nikki’s Original Totes does not take any responsibility for items lost in transit.
  • Return items must be received in the same condition as when sent out. Nikki’s Original Totes reserves the right to refuse a return/exchange if the goods are not in the original condition.
  • If your item is faulty Nikki’s Original Totes will refund your postage costs.
  • For exchanges Nikki’s Original Totes will cover the cost of new order postage.

Returns address:

Nikki’s Original Totes
46 Ellacombe Church Road



Complaints will be dealt with speedily, fairly and effectively. We guarantee to respond to all complaints and to notify you as to the likely timescale and progress of the solution.