Delivery & Returns

The Presentation Of Your Order

Presentation is very important to us at Nikki’s Original Totes and all our products are wrapped in tissue paper and carefully packaged. A care leaflet is also included with every bag purchased, helping you to prolong the life of your bag by following the concise guide.

 

DELIVERIES

Once you have placed your order:

Each bag or accessory is then cut out by hand and sewn together by myself in order of receipt.
There is no stock just sitting in a stock room, I sometimes wish there was!
If paying by Worldpay, please allow 2 full working days for funds to clear which is when you will receive the processing email from me. Paypal is automatic and you will receive the processing email instantly.
Please allow 5-7 working days for your order to be dispatched.
I will send the dispatch email on the day it has been sent.
I will continue to strive to get the order out to you far quicker than that, but please accept certain circumstances will mean I need the full time quota.

At Nikki’s Original Totes we make every effort to ensure your purchase gets to you quickly, safely and in the most effective way possible.

United Kingdom

All products are shipped via Royal Mail First Class and proof of posting is obtained and filed with us.   Each bag is sent in the most reasonable way to try and prevent undue creasing. We are happy to offer a tracked service for any order at an additional cost to the customer. Please email for details.

I can no longer take responsibility for post that goes missing or is damaged in transit unless the tracked option is paid for.

Postage rates are based on the total weight and size of your order in line with Royal Mail prices.

Please note, tracked deliveries require a signature on delivery.

Europe & Rest of the World

Products will be dispatched to you within 5-7 working days.

Deliveries to Europe and ROI should take approx 10-14 working days after placing your order.

Globally delivery will take from 14-18 working days.
My products are now only sent out via Tracked or Tracked & Signed (depending on receiving Country) Air Mail.
I have had to offer this due to parcels not being treated well during transit. This way it avoids any disappointment for my customers, and gives us both peace of mind.
Please note : Any overseas delivery may be subject to local import duties and taxes, and possibly be affected by Customs and Excise delays. Nikki’s Original Totes cannot be held liable for any local import duties and taxes imposed.


Any products out of stock

In the event that an item is temporarily out of stock, or no longer available, I will inform you of the expected arrival date and dispatch it as soon as it arrives, or offer a complete refund.

 

CANCELLATION AND RETURNS POLICY

I constantly strive to ensure that the products we supply are of the highest possible quality. However, if for any reason you are not entirely satisfied with product, I am happy to exchange or refund items that are sent back to me within 28 days. Please return items in a saleable condition, unused. A refund or exchange will not be issued for items which fail to meet these standards.
All returns must be sent back by Royal Mail Signed For, to ensure that we receive them.

We cannot be held responsible for items that go missing in the post.
Although I will endeavour to help where I can.

Please note, we cannot refund shipping and or delivery charges whether they are within the UK or abroad. All International customers must be aware that all duties and sales taxes cannot be refunded. All items purchased on the Nikki’s Original Totes website must be returned to our head office at the responsibility of the sender.

 

Cancellations

If you wish to cancel your order you can notify us by email at, enquiries@nikkis-original-totes.co.uk before we have dispatched your goods . Where goods have already been dispatched ,cancellation will take place when we have received goods back. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange product as required. In the event that the product has been used or damaged by you in any way, the rights to return them will not apply.

The costs of returning goods to us will be the responsibility of the person who purchased the goods.

 

Returns

If you change your mind about a purchase, please return the unused goods to us with the original invoice within 28 days, and we will offer you an exchange or refund. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or miss-described.

 

Exchange

In the event of an exchange, items are subject to product availability and the customer will incur any shipping costs for returning items to be exchanged. We can only exchange an item for a different size, style and colour subject to our stock availability. All exchange enquiries can be made by contacting enquiries@nikkis-original-totes.co.uk . Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check back at head office.
All exchanges are subject to a return delivery charge as itemised in our delivery charges.

 

HOW TO PROCEED WITH YOUR RETURN OR EXCHANGE

Nikki’s Original Totes are happy to both exchange items and refund if you are not satisfied with your order within 28 days of delivery (consistent with current distant selling laws).
Important information

  • All items must be returned via Royal Mail signed for. Nikki’s Original Totes does not take any responsibility for items lost in transit.
  • Return items must be received in the same condition as when sent out. Nikki’s Original Totes reserves the right to refuse a return/exchange if the goods are not in the original condition.
  • If your item is faulty Nikki’s Original Totes will refund your postage costs.
  • Nikki’s Original Totes does not cover the cost of return delivery.
  • When returning an Item for exchange please include a cheque for the amount of delivery stated on your invoice.
    This covers the cost of return delivery. Cheques should be made payable to Miss Nicola Sharp.

Returns address:

Nikki’s Original Totes
46 Ellacombe Church Road
Torquay
Devon
TQ1 1LL

 

Complaints

Complaints will be dealt with speedily, fairly and effectively. We guarantee to respond to all complaints and to notify you as to the likely timescale and progress of the solution.